Support Specialist

Nexters is an international game development company that strives to introduce the joy of core gaming experiences to casual players. In 2021 we went public and listed on the NASDAQ (GDEV). Nexters is part of the GDEV holding, which includes not only Nexters, but also Cubic Games, Royal Ark, Game Gears, and RJ Games studios. Our people work worldwide from offices in Cyprus, Armenia, and Kazakhstan or remotely. We want brilliant professionals who love building great games in a team with one of the best cultures.

Do you want to join our team? Here's what you need to do:

1. Carefully study the vacancy.
2. Remember how well you can speak and write English. Level B2 and higher is what we need!
3. Write a cover letter to your application: tell us if you are currently studying (which grade) or not, describe your relationship with video games (favorite genres, titles) and what attracts you to work in support.

Ready! You’re awesome!

And you can take on the position that legends talk about…

Yes, you understood everything correctly, you are needed in the world of the gaming industry! You are the one awaited by the lost elf maidens; you will help the young knight understand how to defeat the dragon; you hold a bunch of spare keys to all the chests in this dungeon in your pocket. Your name is whispered in awe throughout all the lands of this world, and even the mighty of this world do not hesitate to ask for your advice, because you are Support!

We are looking for a fighter with excellent written English (at B2 level and above) - because communication with our favorite players mostly happens in English. And, it's important to speak Russian as well because it`s the main language for our internal communications.

If you love video games, can quickly formulate a detailed text without errors and typos in English and Russian languages, prefer to work in a team, use a creative approach to everyday tasks, and are not afraid of routine in responses to player inquiries – you’re the droid we are looking for!

Work schedule (remote):

• 2/2 from 16:00 to 04:00 or from 18:00 to 06:00 in Yerevan GMT+4

What you will be doing:

• Study the projects (=our games) inside and out (and also sideways and upside down)
• Provide written answers to player questions through the Zendesk ticket system
• Provide answers to player questions and do not hesitate to engage in friendly conversation, show care and personal involvement in problem-solving (sometimes you can even send memes)
• Use English (70%), Russian, and other languages (30%) in written communication with players daily
• Use internal tools (Confluence, Jira, admin panel, etc.) and do not faint at the sight of game logs
• Interact with development and testing teams (they won't bite)
• Use internal and external knowledge bases and replenish them when necessary

We hope that you

• Have gaming experience (whether it's MMO, MOBA, single-player RPG titles, or casual games)
• Show empathy, strive to help people and prove it not just in words, but in actions (have you ever explained to your grandmother how to use a messenger on a smartphone? Did you manage to stay calm? Great!)
• Be able to understand the essence of the problem and make decisions independently (do you confidently give advice in voice chat? You're almost there!)
• Be technically savvy (use standard office software and mobile applications, understand IT slang)
• Use self-management skills (if you have never missed raid time, and your bed, cat, and refrigerator do not hinder you from working productively from home, then you are our person)

What we offer

• HealthcareMedical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The basic medical care program is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
• Work, life, and balanceWe offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
• SportsYou can choose various sports activities like yoga, football, and volleyball in our official locations.
• Relocation supportA relocation package is available for you if you decide to join us in one of our official locations.
• Skills improvementLet's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
• EventsOur events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
• Community & ESGWe are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.

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